Refund Policy

1. Overview

Her Fantasy Box is dedicated to providing a smooth and trustworthy shopping experience for all customers. We understand that sometimes a product may not meet expectations, and we aim to make the refund process clear, fair, and efficient.

All transactions are processed in USD, and all eligible orders are covered under our refund policy guidelines outlined below.

For refund-related inquiries, please contact us at:
press@herfantasyboxussale.com

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2. Eligibility for Refunds

Customers may request a refund under the following general conditions:

• The item was not received within a reasonable timeframe beyond the estimated delivery period
• The product arrived damaged or defective
• The wrong item was received
• The order was not successfully fulfilled due to internal processing issues

All refund requests must be submitted with order details and supporting information when applicable.

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3. Refund Request Process

To request a refund, customers must contact our support team via email with the following information:

• Order number
• Email used for purchase
• Description of the issue
• Relevant photos (if applicable for damaged or incorrect items)

Once received, our team will review the request and respond with further instructions.

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4. Refund Approval & Processing Time

If a refund request is approved:

• Refunds will be processed back to the original payment method
• Processing time typically ranges from 5–10 business days after approval

Please note that additional time may be required depending on your payment provider or bank processing speed.

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5. Partial Refunds

In certain cases, partial refunds may be issued instead of full refunds. This may apply when:

• Only part of the order is affected
• Items show minor issues that do not impact usability
• A replacement or compensation is more appropriate than a full refund

Each case is evaluated individually to ensure fairness for both customers and the business.

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6. Non-Refundable Situations

Refunds may not be issued in the following situations:

• Incorrect shipping information provided by the customer
• Packages marked as delivered by the carrier but not retrieved
• Customer dissatisfaction without product issue evidence
• Requests made after a significant delay beyond the reasonable claim period

We encourage customers to contact us promptly if any issue arises.

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7. Lost or Delayed Orders

If an order appears significantly delayed or potentially lost, customers are encouraged to contact us.

We will:

• Investigate with shipping carriers
• Provide status updates
• Offer solutions including replacement or refund if confirmed lost

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8. Order Cancellation

Orders may only be canceled before they have been processed or shipped.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

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9. Customer Support

We are committed to ensuring every customer has a positive experience with Her Fantasy Box.

For any refund-related questions or concerns, please reach out:

Email: press@herfantasyboxussale.com

We aim to respond promptly and assist you through every step of the process.